FAQs
   Display # 
1 How do I inflate the self inflating mat / How do I re-pack the self inflating mat?
2 My tent is saggy / baggy which allows water to pool. How can I fix this?
3 How do I clean my tent?
4 What area of the tent does a footprint groundsheet cover?
5 Why should I use a footprint groundsheet?
6 I have had an issue with a product that is under 12 months old, what do I do?
7 My poles have broken / split is this covered under the guarantee?
8 How do I repair my broken / split poles?
9 The elastic cord in my poles has snapped. How do I replace this?
10 Where and how do I replace my poles?
11 How do I clean my flask?
12 Do you have any information on how to deal with condensation ?
13 I have a single skin tent, do you have information on how best to deal with condensation?
14 How do I fold my large family tent?
15 Can I buy direct from you?
16 Do you have a factory shop?
17 Can I order online?
18 How do I fold my small tent?
19 I have an old tent - can I still get parts for it?
20 What is the price of a specific product and is it available?
21 Which product would best suit my needs?
22 Where can I get a copy of the pitching instructions, or how easy is it to put up a Lichfield tent?
23 Can you tell me which tents retailers have pitched on display?