I have had an issue with a product that is under 12 months old, what do I do?
"We are sorry to learn that you have an issue with your product. We take great care to ensure the quality of our products, working closely with the production site and an independent quality inspection company, in addition to our own inspection procedures.

The best course of action, is to contact the store where you purchased the goods who will be able to help in addressing the issue that you have experienced. If they are unable to assist, they will be able to use our returns procedures to return the tent to us for inspection on your behalf. "